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How 2111bd Handles Your Personal Information

When you open an account with 2111bd and connect your bKash, Nagad, or Rocket wallet, you share personal data with us — and we take that seriously.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access your dataClear data retention rulesContact us to update your records
2111bd How 2111bd Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Security and Retention

Knowing your data is handled carefully is part of using any platform confidently. Here is how we approach the four areas that matter most — cookies, account security, how long we keep your data, and how you request changes.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by password authentication and OTP verification sent to your registered mobile number. We flag login attempts from unrecognised devices for your review.

How Long We Keep Your Data

Account and transaction records — including bKash and Nagad wallet logs — are kept for as long as your account is active and for a reasonable period after closure to handle any outstanding queries.

Requesting Changes to Your Data

To correct a name, update your registered phone number, or ask us to delete data we no longer need, submit a request via live chat or email. We verify your identity before making any changes.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to access, correct, or delete the personal data we hold about you, our support team handles these requests directly. Reach out through any of the channels below. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt of your message before we begin processing it.

Team online

Live Chat

Start a live chat session from your account dashboard. Use this channel to raise a privacy request or ask how your wallet data is being used.

Email Support

Send your data request by email. Include your registered phone number and the specific data action you need — access, correction, or deletion.

Account Help Centre

Log into your account on mobile or desktop and open the Help Centre to submit a formal privacy request linked directly to your account record.

Common Questions About Your Privacy on 2111bd

These are the questions we hear most often about how we handle personal data. If yours is not covered here, contact support directly through your account.

We collect your name, phone number, email address, and the wallet you register with — bKash, Nagad, or Rocket. Device and IP data is also logged for account security purposes.

Wallet data is shared only with the relevant payment processor to complete your transaction. We do not pass your financial details to advertisers or unrelated third parties.

Log into your account, open the Help Centre, and submit a data access request. Alternatively, email support with your registered phone number and we will respond with your data summary.

Yes. Submit a deletion request through live chat or email. We will verify your identity first, then remove data we are not legally required to retain, such as historical transaction records.

Records are kept while your account is active and for a period after closure to resolve disputes or meet record-keeping requirements. Rocket, Nagad and bKash transaction logs fall under this retention period.

This policy applies to anyone who uses the platform in a supported region. Whether it applies to you specifically depends on your local law and whether your region is eligible for access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.