Reference

Terms and Conditions That Govern Your Account

These terms set out the rules between you and 2111bd when you open an account, make deposits via bKash, Nagad, or Rocket, and access any part of the platform.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredSubject to change with notice
2111bd Terms and Conditions That Govern Your Account
HOW WE OPERATE

How 2111bd Handles Your Account Data

We hold your account data only as long as your account is active or as required by applicable law. You can request a copy of the data we hold, ask us to correct inaccurate details, or close your account through the account settings page. Security on your account uses OTP verification tied to your registered mobile number — the same number linked to your bKash, Nagad, or Rocket wallet.

Data Retention

Account data is kept only while your account is open or where retention is required under applicable law in your region.

Account Security

OTP verification on login and withdrawal requests ties access to your registered mobile number, reducing unauthorised entry.

Your Access Rights

You can request a data summary, correct your registered details, or close your account at any time through account settings.

Policy Updates

We notify you of material changes to these terms via your registered contact before the new version takes effect.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about an account action taken under them, contact our support team directly. We handle terms-related queries through the channels below and aim to respond with a clear written answer referencing the relevant clause.

Live Chat Open the chat window from your account dashboard for real-time help on any terms or account query.
Email Support Send a detailed message to our support address for written responses on account decisions or policy questions.
Account Help Centre Browse the help section inside your account for answers to common terms questions, wallet rules, and eligibility checks.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply to accounts, wallets, and access on 2111bd.

These terms apply to anyone who opens or uses a 2111bd account. Eligibility depends on your local law and the regions currently supported — access is not available everywhere.

We can update the terms at any time, but we will notify you before a material change takes effect. Continuing to use your account after that date means you accept the update.

Withdrawals require the receiving wallet — bKash, Nagad, or Rocket — to match the details registered on your account. A mismatch will hold the withdrawal until verification is completed.

Contact support via live chat or email with your account details. We will provide a summary of the data we hold on your account in line with applicable data rules.

We may close or suspend an account for breach of these terms, failed wallet verification, mismatched registration details, or where access is restricted under local law in your region.

Raise disputes through live chat or email support. Reference the specific clause you believe applies and we will respond in writing with the relevant account or policy detail.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.